faq images

Frequently
Asked Questions

How can I find the latest promotions at AZKO?

The most recent and up-to-date promotional offers can be accessed through AZKO’s official website at azko.id/promo.

Is it possible to purchase AZKO products online?

Yes, AZKO products are available for online purchase through several platforms, including ruparupa, Shopee Mall, dan Tokopedia Official Store

How do I claim a warranty for an AZKO product?

To claim a warranty, please visit the nearest AZKO Service Center or an authorized AZKO store, bringing the product along with the original warranty card.

How do I download the ruparupa app (AZKO's Official E-commerce)?

You can download the ruparupa app from the Google Play Store or Apple App Store, or use the direct link here for quick access.

What are the benefits of becoming a ruparupa rewards member?

As a member, you’ll have access to exclusive rewards such as earning points on every purchase, special prices for member-only, exclusive vouchers, and other attractive benefits.

How do I register as a ruparupa rewards member?

Registration can be completed online through the official ruparupa membership page.

What is the procedure for returning a product purchased from AZKO?

Products can be returned to AZKO within a maximum period of 14 days from the purchase date. You must bring the product along with the original or digital receipt as proof of purchase.

How can I find the nearest AZKO store?

You can locate the nearest AZKO store by visiting this page azko.id/en/store-location.

Does AZKO offer credit card installments?

Yes, AZKO provides 0% installment payment plans using credit cards issued by BCA, Mandiri, CIMB Niaga, BNI, and BRI. The available installment periods range from 3 to 12 months.

How Can I Contact AZKO?

You can reach AZKO’s customer service by calling 1500582, sending a WhatsApp message to 08551500582, or via email at ahi.care@ahi.id. The service is available daily from 10:00 AM to 9:00 PM (UTC/GMT +7).

Ask AZKONeed further assistance? We're here for you—just let us know how we can help
red card background
WhatsApp +628551500582
blue card background
Phone1500582
Need AZKO product repair service?
Find the nearest AZKO store with a Service Center to you
idea explorer mobile
Stay updated with AZKO’s latest offers
icon for sosial media https://www.instagram.com/azko.idicon for sosial media https://www.tiktok.com/@azko.idicon for sosial media https://www.youtube.com/@AzkoIndonesiaicon for sosial media https://x.com/azko_idicon for sosial media https://www.facebook.com/azko.idicon for sosial media https://www.pinterest.com/azkoindonesia/