faq images

Frequently
Asked Questions

How can I find the latest promotions at AZKO?

The most recent and up-to-date promotional offers can be accessed through AZKO’s official website at azko.id/promo.

Is it possible to purchase AZKO products online?

Yes, AZKO products are available for online purchase through several platforms, including ruparupa, Shopee Mall, dan Tokopedia Official Store

How do I claim a warranty for an AZKO product?

To claim a warranty, please visit the nearest AZKO Service Center or an authorized AZKO store, bringing the product along with the original warranty card.

How do I download the ruparupa app (AZKO's Official E-commerce)?

You can download the ruparupa app from the Google Play Store or Apple App Store, or use the direct link here for quick access.

What are the benefits of becoming a ruparupa rewards member?

As a member, you’ll have access to exclusive rewards such as earning points on every purchase, special prices for member-only, exclusive vouchers, and other attractive benefits.

How do I register as a ruparupa rewards member?

Registration can be completed online through the official ruparupa membership page.

What is the procedure for returning a product purchased from AZKO?

Products can be returned to AZKO within a maximum period of 14 days from the purchase date. You must bring the product along with the original or digital receipt as proof of purchase.

How can I find the nearest AZKO store?

You can locate the nearest AZKO store by visiting this page azko.id/en/store-location.

Does AZKO offer credit card installments?

Yes, AZKO provides 0% installment payment plans using credit cards issued by BCA, Mandiri, CIMB Niaga, BNI, and BRI. The available installment periods range from 3 to 12 months.

How Can I Contact AZKO?

You can reach AZKO’s customer service by calling 1500582, sending a WhatsApp message to 08551500582, or via email at ahi.care@ahi.id. The service is available daily from 10:00 AM to 9:00 PM (UTC/GMT +7).

Ask AZKONeed further assistance? We're here for you—just let us know how we can help
red card background
WhatsApp +628551500582
blue card background
Phone1500582
Need AZKO product repair service?
Find the nearest AZKO store with a Service Center to you
idea explorer mobile
Stay updated with AZKO’s latest offers
icon for sosial media https://www.instagram.com/azko.idicon for sosial media https://www.tiktok.com/@azko.idicon for sosial media https://www.youtube.com/@AzkoIndonesiaicon for sosial media https://x.com/azko_idicon for sosial media https://www.facebook.com/azko.idicon for sosial media https://www.pinterest.com/azkoindonesia/
AZKO
AZKO, Your Home Life Improvement Partner AZKO adalah #AwalCeritaEvolusi 30 tahun bersama, kini saatnya Awali Cerita Evolusi Baru bersama AZKO Ragam inspirasi dari A-Z, membuka kemungkinan tanpa batas. Merek retail rumah tangga dan gaya hidup terbaru dari Kawan Lama Pusat perlengkapan rumah dan gaya hidup terlengkap di Indonesia hanya di AZKO, bagian dari Kawan Lama Group! Pilih produk berkualitas dari STORA, KRISBOW, KRISBOW SYNC, KRIS, KLAZ, SOLEIL, KINETIC, PASSPORT, KINDLA, OTTO KLASSE, PROCLEAN, SLEEPLITE, CULINART, FOSA, PAWS 'N TAILS, ARTHOME, LUGGO, MAXBUILT, MEMOO, BREATHE, dan merek ternama seperti HUROM, SCRUB DADDY, & ASTONISH. Dapatkan promo terbaik untuk produk dapur, kebersihan, rak, penyimpanan, olahraga, outdoor, kompor portable, air purifier, pendingin udara, lampu LED, treadmill, slow juicer, serta ide hadiah atau kado unik. Inspirasi rumah modern & gaya hidup dimulai di AZKO!