1. Introduction
Thank you for visiting and placing your trust in us. PT Aspirasi Hidup Indonesia Tbk values our customers’ confidence our customers and is committed to safeguarding and protecting the personal data of users accessing www.azko.id. This Privacy Policy is established as part of PT Aspirasi Hidup Indonesia Tbk’s ongoing commitment to respecting and protecting any personal data or information provided by users of the www.azko.id website (hereinafter referred to as the 'AZKO Indonesia Site').
Users are advised to carefully read and review this Privacy Policy to fully understand how PT Aspirasi Hidup Indonesia Tbk collects, processes, discloses, protects, stores, and deletes/destroys personal data, as well as how it manages any data or information that identifies or can be used to identify users, whether such data is provided directly by users or obtained through third parties (hereinafter referred to as 'Personal Data').
By accessing and browsing the AZKO Indonesia Site, users hereby provide their consent to PT Aspirasi Hidup Indonesia Tbk to obtain, collect, process, analyze, display, transmit, disclose, store, delete, anonymize, manage, and/or otherwise use their Personal Data under the provisions of this Privacy Policy.
Furthermore, by clicking 'Register' or a similar confirmation statement on the registration page of the AZKO Indonesia Site, the user represents and warrants that: (i) all Personal Data provided is accurate, complete, and valid; and (ii) the user has read, understood, and agreed to the terms of this Privacy Policy. By doing so, the user consents to PT Aspirasi Hidup Indonesia Tbk obtaining, collecting, processing, analyzing, displaying, transmitting, disclosing, storing, deleting/anonymizing, managing, and/or using the user's Personal Data under this Privacy Policy.
The AZKO Indonesia Site uses cookies to collect certain data and information when users browse the site. Cookies enable us to enhance user experience, improve our services, and facilitate navigation on the site. The applicable Cookie Policy is set forth in Section 8 of this Privacy Policy.
Additionally, the AZKO Indonesia Site includes a feature that allows users to manage the delivery of promotional and other marketing communications.
2. Purpose of Collection and Processing of Personal Data
This section explains:
(a) Categories of Personal Data processed by PT Aspirasi Hidup Indonesia Tbk via the AZKO Indonesia Site; and
(b) The purposes for each category of Personal Data processing.
2.1 Usage Data
PT Aspiration Life Indonesia Tbk collects and processes data regarding how users access and interact with the AZKO Indonesia Site ("Usage Data"). This may include but is not limited to the user’s IP address, geographic location, browser type and version, operating system, duration of visits, pages and features accessed, timestamps of access and transactions, usage frequency, and commonly used features or services. Such data is collected through our Analytics Tracking System and is used to improve and enhance the quality of services provided to users, thereby optimizing user experience and encouraging continued engagement with the AZKO Indonesia Site.
2.2 Account Data
PT Aspirasi Hidup Indonesia Tbk also collects and processes user account information ("Account Data"), which may include but is not limited to membership numbers, phone numbers, and user passkeys. This data is processed to maintain the security of the AZKO Indonesia Site and facilitate effective communication between PT Aspirasi Hidup Indonesia Tbk and users.
2.3 Profile Data
PT Aspirasi Hidup Indonesia Tbk may collect and process users’ profile information, including but not limited to full name, address, phone number, email address, profile photo, identification number (such as KTP, SIM, KITAS, or KITAP), gender, date and place of birth, and marital status. This data will then be used to personalize user preferences, such as suggesting the nearest branch location and recommending suitable products. Additionally, this information supports order fulfillment, the provision of product updates, and other marketing-related activities.
2.4 Inquiry Data
PT Aspirasi Hidup Indonesia Tbk will process data related to user inquiries concerning products and services offered on the AZKO Indonesia Site. This data enables the company to respond to user requests and to support product and service promotions, offers, and sales activities based on user needs.
2.5 Notification Data
PT Aspirasi Hidup Indonesia Tbk will process user-provided information when subscribing to email newsletters, WhatsApp broadcasts, and/or mobile app push notifications. The processing of this data enables users to receive transaction-related alerts, newsletters, and promotional updates from the AZKO Indonesia Site.
2.6 Correspondence Data
PT Aspirasi Hidup Indonesia Tbk will process data related to communications between users and the company through the AZKO Indonesia Site or other communication channels. This includes requests, inquiries, and complaints regarding products and services, as well as the content and metadata of such communications for documentation and service improvement.
3. Disclosure of Personal Data
PT Aspirasi Hidup Indonesia Tbk is fully committed to safeguarding the security and confidentiality of Users’ Personal Data. All Personal Data under the control of PT Aspirasi Hidup Indonesia Tbk will not be disclosed, transferred, distributed, or shared with any third parties without proper authorization, except as required or permitted by applicable laws and regulations.
While maintaining security and confidentiality, disclosure of Personal Data may occur in the following cases:
(a) To partners or third parties who support PT Aspirasi Hidup Indonesia Tbk in delivering services on the AZKO Indonesia Site, including but not limited to processing product orders, verifying transactions, and facilitating product deliveries as requested by users.
(b) To partners or third parties collaborating with PT Aspirasi Hidup Indonesia Tbk for promotional, marketing, service development, enhancement, and maintenance activities related to the AZKO Indonesia Site.
(c) To legal authorities and regulatory bodies with jurisdiction over PT Aspirasi Hidup Indonesia Tbk to fulfill legal obligations under applicable laws and regulations, or in response to valid requests from law enforcement agencies or authorized government institutions.
(d) To affiliated entities within the Kawan Lama Group that support PT Aspirasi Hidup Indonesia Tbk in operating the AZKO Indonesia Site, processing data on behalf of the company, or executing corporate actions such as financing, restructuring, asset sales, mergers, acquisitions, liquidation, or bankruptcy—wherein user Personal Data may be considered part of the transferred assets.
(e) For specific purposes communicated to users and for which PT Aspirasi Hidup Indonesia Tbk has obtained the user's prior consent.
4. Storage and Deletion of User Personal Data
4.1 PT Aspirasi Hidup Indonesia Tbk will retain user information for as long as the user's account remains active. Deletion of such data will be carried out following the provisions of applicable laws and regulations.
4.2 PT Aspirasi Hidup Indonesia Tbk is committed to safeguarding all stored User Personal Data against unauthorized access, use, retrieval, modification, and/or disclosure. The company implements security protocols and technical safeguards, including encryption, firewalls, access controls, passwords, and One-Time Password (OTP) authentication codes.
4.3 PT Aspirasi Hidup Indonesia Tbk will delete and/or anonymize User Personal Data under its control if, in the company's judgment:
(a) The Personal Data is no longer necessary to fulfill the original purposes for which it was collected and processed; and
(b) Continued storage is no longer required for business operations or to comply with applicable laws and regulations.
4.4 PT Aspirasi Hidup Indonesia Tbk may retain certain User Personal Data for the following purposes:
(a) To prevent fraud, unauthorized transactions, claims, and other liabilities, and to manage potential risks, including the identification of hacking activities and other unauthorized access;
(b) To enforce the Terms and Conditions of Use of the AZKO Indonesia Site operated by PT Aspirasi Hidup Indonesia Tbk;
(c) To comply with legal obligations and processes; and/or
(d) To fulfill requests from government agencies, ministries, or other authorities with jurisdiction over PT Aspirasi Hidup Indonesia Tbk for supervisory or regulatory purposes.
Please note that the specific reasons for retaining certain user data may vary depending on the circumstances. In such cases, PT Aspirasi Hidup Indonesia Tbk will inform the user of the additional purposes for which their data is retained—unless such storage without user consent is permitted under applicable personal data protection laws and regulations.
5. User Rights as Data Owners
This section outlines the rights granted to users under applicable laws and regulations. Please note that certain rights may be complex in nature and are not exhaustively detailed within this Privacy Policy. Users are encouraged to consult the relevant legal texts and official guidance issued by government authorities for a comprehensive understanding of these rights.
5.1 Users have the right to access their Personal Data under the provisions outlined in applicable laws and regulations.
5.2 Users have the right to complete any incomplete Personal Data prior to it being processed by PT Aspirasi Hidup Indonesia Tbk.
5.3 Users have the right to update and/or correct any errors or inaccuracies in their Personal Data that has been processed by PT Aspirasi Hidup Indonesia Tbk.
5.4 Users have the right to withdraw (opt out of) communications such as newsletters, reviews, product discussions, promotional emails, or private messages from administrators sent via the AZKO Indonesia Site, managed through settings on the site. However, PT Aspirasi Hidup Indonesia Tbk may continue to send transactional messages or notifications that are essential to account management and service provision.
5.5 Under certain conditions, users may request PT Aspirasi Hidup Indonesia Tbk to delay or restrict the processing of their Personal Data, provided such requests do not conflict with applicable laws and regulations. Users acknowledge that exercising this right may impact the availability or functionality of certain services offered through the AZKO Indonesia Site.
5.6 Users have the right to withdraw their consent for the processing of their Personal Data under the control of PT Aspirasi Hidup Indonesia Tbk. In such cases:
(a) PT Aspirasi Hidup Indonesia Tbk will process the withdrawal request within a reasonable period from the time it is submitted, and will cease processing the relevant Personal Data unless otherwise required by applicable laws and regulations;
(b) Users acknowledge that withdrawing consent may affect PT Aspirasi Hidup Indonesia Tbk’s ability to fulfill its obligations as the service provider of the AZKO Indonesia Site;
(c) Certain services or features on the AZKO Indonesia Site may become unavailable, depending on the scope of the withdrawn consent and the associated data.
5.7 If necessary, users may submit requests related to their Personal Data to PT Aspirasi Hidup Indonesia Tbk via the contact information provided in Section 9 of this Privacy Policy. The processing of such requests will be carried out based on priority and the availability of internal resources. If fulfilling the request incurs administrative costs, PT Aspirasi Hidup Indonesia Tbk reserves the right to charge a reasonable fee to the user.
5.8 Users have the right to request the deletion of their AZKO Indonesia Site account and the associated Personal Data under the control of PT Aspirasi Hidup Indonesia Tbk at any time. Upon receiving such a request, we will process the deletion of the account and Personal Data from our active systems. Users acknowledge that by requesting deletion, they may no longer be able to access or use the AZKO Indonesia Site and its services. Additionally, certain Personal Data may be retained under the purposes outlined in Section 4.4 of this Privacy Policy.
6. Important User Responsibilities
6.1 To help maintain the security of their Personal Data while it is in transit and before it is received by the AZKO Indonesia Site, users are expected to comply with the Terms and Conditions of Use applicable to the platform.
6.2 While PT Aspirasi Hidup Indonesia Tbk has implemented robust measures to protect and secure User Personal Data, the company cannot guarantee the complete elimination of data breach risks. Nevertheless, PT Aspirasi Hidup Indonesia Tbk remains committed to continuously improving its security protocols and access controls to safeguard Personal Data stored within its systems.
6.3 In the event of a failure to protect User Personal Data, PT Aspirasi Hidup Indonesia Tbk will:
(a) Notify affected users as soon as reasonably possible; and
(b) Take immediate remedial action to manage the incident, recover affected systems, and minimize potential risks.
6.4 The AZKO Indonesia Site may contain links to third-party websites owned and operated independently, provided for the convenience of users. These third-party sites are not controlled by PT Aspirasi Hidup Indonesia Tbk and are governed by their terms of use and privacy policies, separate from this Privacy Policy. Accordingly, PT Aspirasi Hidup Indonesia Tbk is not responsible for the content, security, or any links contained within those third-party websites. Users acknowledge and agree that access to and/or use of such third-party sites is subject to the applicable terms and conditions of those third parties, and is undertaken at the user’s own risk.
6.5 Data transmission over the Internet via the AZKO Indonesia Site—such as through browsers or public Wi-Fi—may involve multiple parties, including Internet Service Providers and network administrators. These parties operate independently and are not under the control or authority of PT Aspirasi Hidup Indonesia Tbk. Therefore, PT Aspirasi Hidup Indonesia Tbk shall not be held liable for any data breaches or leaks occurring outside of its system perimeter.
6.6 User Personal Data may be stored or processed in jurisdictions outside Indonesia by entities acting on behalf of PT Aspirasi Hidup Indonesia Tbk, including third-party service providers, vendors, suppliers, partners, or affiliated companies. In such cases, PT Aspirasi Hidup Indonesia Tbk will ensure that all Personal Data is handled with a level of protection consistent with the commitments outlined in this Privacy Policy.
7.Updates to the Privacy Policy
PT Aspirasi Hidup Indonesia Tbk may update this Privacy Policy from time to time. Any changes will be published in the Privacy Policy section of the AZKO Indonesia Site, with the effective date clearly stated at the end of the document. These updates may be made without prior notification or explicit consent from users.
We encourage users to review this Privacy Policy periodically to stay informed about any changes or updates.
By continuing to access or use the AZKO Indonesia Site after the effective date of any updates, users are deemed to have accepted the revised terms of this Privacy Policy.
8. Use of Cookies
8.1 Cookies are small data files sent from a website and stored on the user’s computer or electronic device via the user’s web browser when accessing our site. These files record various types of information, including but not limited to, details about the user’s device, browser type, time of access, and activities performed while navigating our site.
8.2 We use Cookies for essential purposes to enhance the delivery of our services and to improve the User experience on the AZKO Indonesia Site. Through the use of Cookies, we may recognize returning users when they visit and navigate the site; Store user preferences and configurations (e.g., items in the shopping cart, selected buttons, login status, or recently viewed pages); display relevant advertisements to users; and analyze site performance and usage patterns to improve functionality.
8.3 Although Cookies are stored on the user's device, users can manage or disable them through their web browser settings. However, please note that disabling Cookies may affect the functionality, personalization, and overall performance of the AZKO Indonesia platform, and some services or features may become unavailable.
How to Contact Us
If users have any concerns regarding the processing of their Personal Data by PT Aspirasi Hidup Indonesia Tbk, questions related to this Privacy Policy, requests to access and/or correct their Personal Data, or believe that their privacy has been compromised, they may contact us through email: ahi.care@ahi.id, telephone: +62 21-1500582, or WhatsApp: +62 855-1500-582. We will strive to respond to all inquiries and requests in a timely and appropriate manner.
This Privacy Policy was last modified on January 1, 2025.
